Giftcard Support


Please check the FAQ's or use the contact form below ...

General contact form located at the end of this document ...



Q. Do the Prepaid Cards have an expiration date?

A. No. You may redeem your Prepaid Card at any time from any computer with internet access.


Q. I went to as instructed on the back of my card, but I do not see the capacity of my card displayed on the webpage.

A. First click on the style that matches your Prepaid Card. You will be asked to select the capacity on the next/proceeding page.


Q. Do I have to set up an account to redeem my Prepaid Card?

A. No. We do not require account setup.


Q. Do the flash drives come with a Lanyard?

A. Each flash drive redeemed will come with a complimentary black Pexagon lanyard unless you redeemed the Lanyard Style Flash Drive, in which case the lanyard will be in the color that you selected on the configuration page.


Q. Is tax and shipping included when the Prepaid Card is redeemed?

A. Yes. You will not be asked for any payment information, only a “ship to” address. A complimentary Pexagon branded lanyard will be included when redeeming a Store-It Thumb Drive or Store-It Laser Swivel Flash Drive.


Q. When I enter the scratch off code on my Prepaid Card, I receive the message “coupon code invalid/expired”.

1. Open Internet Explorer
2. Click on Tools then select Internet Options
3. Check the box “Delete browsing history on exit” then click OK
4. Now close and reopen Internet Explorer
5. Go back to the redemption site:
6. Now attempt to redeem your Prepaid Card again following the instructions exactly as shown on your card.

If all else fails, please email and we will assist you further.


Q. How long does it take for my product to be delivered from the date it was redeemed online at

A. Gift Cards/Prepaid Cards processing takes 5-7 days (plus transit time). Your product will be shipped via USPS from our Connecticut headquarters, so the ship time depends upon your physical location.


Q. I have not received the product in the mail that was redeemed over two weeks ago.

A. After a Prepaid Card is redeemed, a confirmation email will be send to the email account on file. Please email with your order confirmation number and we will look into your inquiry.


Q. I received my flash drive or hard drive in the mail, but I am having a problem getting it to work with my computer.

A. Please click here to request support, Pexagon’s Technical Support department and we will be happy to assist you