Example of Category Blog layout (FAQs/General category)

CLE Information

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A CLE or Custom Logo Engraving number is assigned to each piece of artwork uploaded to our website. Every file will have it's own CLE so be sure to make note of your assigned CLE (appears inside the shopping cart) to use on future orders.

Unfortunately, no digital preview or proof is shown on our website. You can opt for a digital preview to be emailed to you after your order is placed by checking the Digital Preview box after uploading a file.


Contact Pexagon

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For customer support, please choose a category below ...


 For sales, click on the appropriate link below ...

Schools/Government  Business & Enterprise Resellers
custom-web-keys custom-ymca custom-full-color
email: click here
phone: 203.433.0471
email: click here
phone: 203.433.0471
email: click here
phone: 203.433.0471


OEM/Private Label  Photography Affiliates
custom-flash-drives custom-photography custom-phone-cases
email: click here
phone: 203.433.0476

web: visit site
email:  click here
phone: 203.433.0473

web: visit site
email:  click here
earn 10% today!


Pexagon Technology
14 Business Park Drive, Branford, CT 06405

Main: (203) 458-3364     Fax: (203) 208-1708




Support Contacts

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Please use the form below to contact support ...



Giftcard Support

PDFPrintE-mail Saturday, 07 October 2006 04:30

Please check the FAQ's or use the contact form below ...

General contact form located at the end of this document ...



Q. Do the Prepaid Cards have an expiration date?

A. No. You may redeem your Prepaid Card at any time from any computer with internet access.


Q. I went to giftcards.pexagontech.com as instructed on the back of my card, but I do not see the capacity of my card displayed on the webpage.

A. First click on the style that matches your Prepaid Card. You will be asked to select the capacity on the next/proceeding page.


Q. Do I have to set up an account to redeem my Prepaid Card?

A. No. We do not require account setup.


Q. Do the flash drives come with a Lanyard?

A. Each flash drive redeemed will come with a complimentary black Pexagon lanyard unless you redeemed the Lanyard Style Flash Drive, in which case the lanyard will be in the color that you selected on the configuration page.


Q. Is tax and shipping included when the Prepaid Card is redeemed?

A. Yes. You will not be asked for any payment information, only a “ship to” address. A complimentary Pexagon branded lanyard will be included when redeeming a Store-It Thumb Drive or Store-It Laser Swivel Flash Drive.


Q. When I enter the scratch off code on my Prepaid Card, I receive the message “coupon code invalid/expired”.

  • Make certain you are trying to redeem your flash drive at giftcards.pexagontech.com not www.pexagontech.com

  • Double check that the capacity shown on your Prepaid Card matches the capacity selected on the drive configuration page.

  • Be sure that the only product in your shopping cart is the product you are redeeming. If you wish to purchase other products, you must first redeem your product with the secret scratch off code. Other product purchases require a separate transaction.

  • Enter “Secret Code” in the Secret Code field in all upper case letters. Be sure to differentiate between zeros and “O”s as well as “I”s and “L”s.

  • If you’ve tried all of the above steps without success, the issue may be that there are temporary internet files that have been stored on your computer from a previous purchase or redemption attempt. We do, on occasion, come across the issue you are facing as it sometimes occurs when you have been to the page before and the cookies being stored on your system causes it to appear as though the order has already been completed. Please do the following:

1. Open Internet Explorer
2. Click on Tools then select Internet Options
3. Check the box “Delete browsing history on exit” then click OK
4. Now close and reopen Internet Explorer
5. Go back to the redemption site: giftcards.pexagontech.com
6. Now attempt to redeem your Prepaid Card again following the instructions exactly as shown on your card.

If all else fails, please email giftcards@pexagontech.com and we will assist you further.


Q. How long does it take for my product to be delivered from the date it was redeemed online at giftcards.pexagontech.com?

A. Gift Cards/Prepaid Cards processing takes 5-7 days (plus transit time). Your product will be shipped via USPS from our Connecticut headquarters, so the ship time depends upon your physical location.


Q. I have not received the product in the mail that was redeemed over two weeks ago.

A. After a Prepaid Card is redeemed, a confirmation email will be send to the email account on file. Please email giftcards@pexagontech.com with your order confirmation number and we will look into your inquiry.


Q. I received my flash drive or hard drive in the mail, but I am having a problem getting it to work with my computer.

A. Please click here to request support, Pexagon’s Technical Support department and we will be happy to assist you


[No form id or name provided!]


Order Status


How to get information about your order ...

Please "Log In" and then click on "My Account" in the upper right hand corner of our website. There you will find your individual order information, status and tracking number (if applicable). Or, you can fill out the form below and a representative will get back to you with more information (typically within 1 business day) ...

[No form id or name provided!]



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