Question:

Why does the USB cable provided with the Store-It Colors Drives have two USB connections on one end?

Answer:

The Store-It Drive USB cable includes a Mini B Type USB connector on one end for connecting to the Mini B Type USB port on the back of the Store-It Drive. The other end of the USB cable includes two USB Type A connectors, one main connector and one secondary connector. This is referred to as a “Y-split” USB cable. The main connector receives both power and data from the computer’s USB port. The secondary connector acts as a second power source. Rather than having to use an external power supply to power your Store-It Drive, you can simply connect both USB connectors to two USB ports on your laptop or desktop computer. This ensures that the Store-It Drive receives enough power from your computer’s USB ports. Depending on your computer’s configuration, the Store-it Drive may only require a single one of the Type A USB connectors be connected to your system. You may connect the “main” USB Type A connector to one of your computer’s USB ports. Please refer to the Store-It Drive Quick Start guide to determine which USB Type A connector is the main connector and which is the secondary connector. If your Store-It Drive does not operate correctly when only the main Type A connector is connected to your computer, it is required that you connect both Type A connectors.

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Question:

The Store-It Colors Drive USB cable came with two USB Type A connectors on one end, but I don’t have two USB ports available. What should I do?

Answer:

The Store-It Colors Drive Hi-Speed USB Portable Hard Drives require that you connect both USB Type A connectors to available USB ports on your computer. If you do not have two adjacent USB ports, you may use a USB extension cable to connect one of the Type A connectors to a more convenient USB port, perhaps in the back of the computer or such. You may connect only the “main” Type A USB connector of the cable to the one USB port on your computer. If the Store-It Drive does not operate correctly, it is required that you connect the “secondary” Type A connector.

If you only have one USB port, you may need to add USB ports to your computer so that you can use this product. For desktop systems, you can add a USB hub or a USB add-on card. For notebook or portable computers, you can add a PCMCIA to USB adapter card. Please consult the computer manufacturer for advice on how to add USB ports. Please also see the next FAQ for information on using an external power supply.

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Question:

I see that the Store-It Colors Drive has a connector for a power supply on the back of the drive. Is there a power supply available for these drives?

Answer:

If you do not have 2 USB ports, or if you have a single USB port and are not able to add USB ports to your computer, there is the option of connecting an external power supply. An external power supply is available at your local Radio Shack store or online at http://www.radioshack.com. Below are the power supply specifications and part number for Radio Shack stores. Output: 4.5V 1600mA Polarity: Standard (center pin positive) Radio Shack Part Number: 273-1760 Adaptaplug: Use Adaptaplug Type H (follow instructions to ensure correct polarity)

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Question:

Does the Store-It Drive come with a warranty?

Answer:

Yes, the Store-It drive comes with a One Year Limited Warranty.

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Question:

How do I register my Store-It drive?

Answer:

To register your Store-It drive, please visit http://www.pexagontech.com/support/store-it-registration-form.php

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Question:

I purchased a 60GB Store-It Drive, but when I connect it to my computer, it only shows as 55.8GB. Is something wrong?

Answer: The 60GB refers to the unformatted capacity of the hard disk drive. This is the size of the drive before it is formatted. Formatting a hard drive is the process of preparing it for use. The drive is divided into blocks and tables are created to manage the blocks. This process consumes some of the drive’s initial capacity. Therefore, 60GB is the unformatted capacity of the hard disk drive and 55.8GB is the formatted and ready for use capacity. This is not specific to the Store-It Drive; in fact this is common to all hard drives. The unformatted capacity of any hard drive will always be greater than the formatted capacity. Depending on the size of the disk, more or less space will be consumed. Formatting will consume less space on a smaller disk than it will on a larger disk. For example, a 60GB unformatted hard drive may show up as 55.8 after formatting. A 250GB hard drive might show up as 228GB.

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Question:

I would like to reformat my Store-It Colors Drive on my Windows® 2000 or Windows® XP based computer using the NTFS format option. Is this possible?

Answer:

Yes, you may format the Store-It Colors Drive using an NTFS format type. However, please be advised that Windows® 98SEWindows® Me (as well as older Windows® operating systems) do not support the NTFS format type. Mac OS does not support writing to NTFS volumes. Once formatted in NTFS, you will not be able to access your Store-It Drive on Windows® 98SE and Windows® Me. You will be able to mount and access the drive on a Mac, but you will not be able to write data to the drive. What you will need to do is to boot off of your Mac OS Installation CD and use the embedded Disk Utility to format. This should be an older version of the Disk Utility program, which should not have the above mentioned bug. This should resolve your difficulties and allow you to partition and format the Store-It Drive as well as other USB Mass Storage Devices.

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Question:

I misplaced my Store-It Drive’s Y-Split USB cable and would like to purchase another one. Does Pexagon Technology, Inc. sell replacement USB cables for the Store-It Drive products?

Answer:

Yes, we do sell replacement cables. You can purchase a replacement cable from our online store at http://www.pexagontech.com/products/cables-and-accessories.php.