Question:

I am unable to install the Pixifun software, what should I do?

Answer:

Install the Pixifun software manually, from the installation CD.

Insert the Pixifun software installation CD into your computer’s CD-ROM drive.

Windows 98, ME and 2000 users, double-click the My Computer icon on your desktop. Windows XP users, click the Start button and then the My Computer icon.

Next, double-click on the drive corresponding to your CD-ROM.

The contents of the installation CD appears on the screen. Locate and double-click the “”¦standard_install.exe” file.

Follow the on-screen instructions as prompted to complete the installation.

If you have attempted to install the software manually, and you are still unable to complete the installation, we recommend you contact us for a customized version of the software, which we can send you via email. Click the link below to send us an email requesting the software. If you would like us to contact you via phone, please provide a phone number and the most appropriate time to contact you.

Email Us at help@pixifun.com

——————————————————————————————————————————————————————————————-

Question:

When creating a project, I am not able to select a background or clipart, what should I do?

Answer:

If the background and clipart files do not appear within the program window, you may have performed a minimal install where only the necessary software files were installed. You should reinstall the program manually:

Insert the Pixifun software installation CD into your computer’s CD-ROM drive.

Windows 98, ME and 2000 users, double-click the My Computer icon on your desktop. Windows XP users, click the Start button and then the My Computer icon.

Next, double-click on the drive corresponding to your CD-ROM.

The contents of the installation CD appears on the screen. Locate and double-click the “”¦standard_install.exe” file.

Follow the on-screen instructions as prompted to complete the installation.

——————————————————————————————————————————————————————————————-

Question:

When attempting to print I receive a “Handle is Invalid” error. What should I do?

Answer:

The “Handle is Invalid” error message is most likely the result of the Pixifun software and your printer software not communicating properly. We first suggest that you save your project, close the Pixifun software and reopen your project. Now, attempt to print your project again.

If you receive the same error message, you may need to uninstall and reinstall the Pixifun software. To uninstall the software, simply click the Start button and choose Programs (All Programs in Windows XP). Locate the “Aniprint 2.0” listing and choose the “Uninstaller” from the menu. Follow the on-screen instructions as prompted to complete the uninstall.

To reinstall the software, simply insert the Pixifun software installation CD into your CD-Rom drive and follow the instructions provided in your products user’s manual.

If you continue to experience difficulties, you may need to reinstall your printer drivers and/or software. Please refer to the documentation provided with your printer for information on installing the necessary drivers and/or software.

In the event that you are unable to resolve your difficulties, you may contact us for assistance via email at help@pixifun.com. It would be most helpful if you could provide us with detailed information about your printer including the make, model and type. It would also be helpful if you could export and attach your system information to your email. (Detailed instructions on how to export your system information can be found below.) If you would like us to contact you via phone, please provide a phone number and the most appropriate time to contact you.

——————————————————————————————————————————————————————————————-

Question:

When attempting to print I receive a “Invalid Bitmap Size” error. What should I do?

Answer:

Although both .bmp and .jpg images work with Pixifun, only the .jpg images can be changed to 300 dpi. Some .bmp image sizes may be unsupported. Our suggestion is to convert the file to a .jpg image using a photo editing software.

——————————————————————————————————————————————————————————————-

Exporting Your System Information:

Click the Start button and select Programs (“All Programs” in Windows XP) from the provided list.

Next, choose Accessories, then System Tools and finally System Information.

The “System Information” window appears.

Click the File menu and choose Export from the drop-down menu.

Next, type your name in the “File Name” field and choose the destination for the file. (We highly recommend you save the file to your Desktop so that it is easy to find. Simply click the Desktop option on the left-hand side of the window.)

Click the Save button to save the file to the specified destination.

The “System Information” progress bar appears. It may take several minutes to save your system information. The progress bar will indicate the progress until the save is complete.

Once complete the “System Information” window reappears. Click the “X” in the upper right-hand corner to close the window.

Attach the file, which is now saved with your name, to your support request and email to help@pixifun.com