Shipping terms vary based on the specifications of the order. However, FedEX & USPS are the preferred carrier and will be quoted at the time of purchase. Please check fedex.com or usps.com for transit estimates. Shipping method may be optimized.
All orders over $1000 are shipped with a signature requirement.
Shipping & Handling charges are not refundable unless we made an error.
Gift Cards/Prepaid Cards processing takes 5-7 days (plus transit time).
Our Service Guarantee is we will make every attempt to ship on the Estimated Ship Date or we will upgrade the shipping as required to reach the destination on time. If a shipment is not made on time any rush charge will be refunded. Our liability is limited to cancellation of the order and a full refund if we do not ship on time. We are not responsible for delays in transit.
International (non-US) Shipping: Items shipping anywhere outside the continental US typically ship FedEX or United States Postal Service with a standard transit time of 5-7 business days. Pexagon reserves the right to ship by the most economical method and we currently do not offer expedited options or bill on account shipping options to international customers. Pexagon has the right to cancel and refund any international order for any reason.
Our items typically ship from our Branford, CT facility, zip code: 06405